If it's pip installable, it should work on Gondor without our intervention. If you need something else installed then, yes, you'd need to put in a support request. That's definitely the trade-off you get with managed hosting.
That is the feature I'm looking for. I did not see that information in the website. If its not there, you should really consider putting it, because having the pip command is really an important fact in the buying decision.
I'm going to check your service out. Thanks for the support.
