"sometimes discouraging culture of dickitude is acceptable and encouraged"
Being honest, I believe that you're being a lot more severe than the person to whom you're responding. He made no personal accusations, he didn't talk about people's nature, whose job what is, the demeanor of other communities, et cetera.
It was not, in short, a complaining post.
What he did was document the steps he went through, why he thought the way the library was presented wasn't accurate, and said "may I please have XYZ." He didn't talk about ego or pretense, he didn't talk about his dating situation, he didn't talk about his food schedule.
Being honest, I believe that you're being a lot more severe than the person to whom you're responding. He made no personal accusations, he didn't talk about people's nature, whose job what is, the demeanor of other communities, et cetera.
It was not, in short, a complaining post.
What he did was document the steps he went through, why he thought the way the library was presented wasn't accurate, and said "may I please have XYZ." He didn't talk about ego or pretense, he didn't talk about his dating situation, he didn't talk about his food schedule.
He said "could I get a quick start guide please?"
Look how you've responded.
With respect, sir, he isn't the problem here.